Terms of service
Last updated: [28/04/2026]
These Terms of Service apply to all purchases made from Threads Uncovered through our website, social media accounts, Depop, Vinted, Instagram, direct messages, or any other selling platform.
By placing an order with Threads Uncovered, you agree to these terms.
1. About us
Threads Uncovered sells pre-loved, second-hand and vintage clothing.
Business name: Threads Uncovered LTD
Contact: sam@threadsuncovered.com
Location: United Kingdom
2. Our products
All items sold by Threads Uncovered are pre-loved, vintage or second-hand unless clearly stated otherwise.
This means items may show signs of previous wear. We do our best to check, photograph and describe each item accurately, including any noticeable flaws, marks, wear or damage.
Please read the full item description, condition notes, measurements and photos before purchasing.
Due to the nature of vintage and second-hand clothing:
- sizing may differ from modern sizing;
- colours may appear slightly different due to lighting or screen settings;
- minor signs of age or wear may be present;
- items may not have original tags, packaging or labels.
These factors will not usually be treated as faults where the item has been described and photographed accurately.
3. Measurements and fit
Any measurements provided are approximate and are given to help buyers assess fit.
The buyer is responsible for checking measurements before purchasing. We are not responsible if an item does not fit, provided the item was described accurately.
4. Orders
An order is placed when you purchase an item through one of our selling platforms or agree to buy directly from Threads Uncovered.
We reserve the right to cancel and refund an order where:
- the item is no longer available;
- there has been an obvious pricing or listing error;
- payment has not been received;
- fraud or suspicious activity is suspected;
- the delivery address is incomplete or unsuitable;
- we are unable to fulfil the order for reasons outside our control.
If we cancel an order, we will refund any amount paid.
5. Prices and payment
Prices are shown in GBP unless stated otherwise.
Payment must be made in full before dispatch. Orders will not be shipped until payment has cleared.
Where an item is purchased through a third-party platform, the platform’s payment process and buyer/seller rules may also apply.
6. Discount codes and offers
Discounts, offers and promotional codes may be withdrawn or changed at any time.
Discount codes cannot usually be applied after an order has been placed unless we agree otherwise.
7. Shipping and delivery
Orders are usually dispatched within 1–3 working days after payment has been received.
UK delivery usually takes 2–5 working days after dispatch, depending on the delivery service used.
Delivery times are estimates only unless a guaranteed delivery service has been agreed and paid for before dispatch.
The buyer is responsible for providing a correct and complete delivery address. Threads Uncovered is not responsible for delays, failed delivery or loss caused by an incorrect or incomplete address provided by the buyer.
If a parcel is returned to us due to an incorrect address, failed delivery, refusal of delivery or failure to collect, the buyer may be responsible for re-delivery postage costs.
Threads Uncovered remains responsible for the parcel until it is delivered to the buyer or to a person/place nominated by the buyer. This reflects UK consumer rules on delivery risk.
8. Returns and cancellations
As a UK business seller, we accept returns in line with UK consumer law.
For online purchases, you have 14 days from the day after delivery to tell us that you wish to cancel your order. You then have a further 14 days to send the item back.
For change-of-mind returns, the buyer is responsible for return postage costs.
Items must be returned in the same condition they were received. Returned items must be unworn, unwashed, unaltered and free from marks, odours, make-up, fake tan, pet hair or damage.
We may reduce your refund if the item has been handled beyond what is necessary to inspect or try it on.
Refunds will be processed within 14 days of receiving the returned item or receiving valid proof that the item has been sent back.
Your statutory cancellation rights apply to online, mail and phone orders, and businesses must tell customers about these rights before purchase. If cancellation information is not provided correctly, the cancellation period may be extended.
9. Faulty or not-as-described items
If your item arrives faulty, damaged or significantly not as described, please contact us as soon as possible with clear photos and details of the issue.
Where an item is confirmed to be faulty or not as described, we will resolve the issue in line with your statutory rights.
This may include a refund, repair, replacement, return postage reimbursement or another suitable resolution.
General signs of vintage or second-hand wear will not usually be treated as faults where they were shown, described or reasonably expected due to the nature of the item.
10. Buyer responsibilities
By purchasing from Threads Uncovered, you agree to:
- read the full item description before buying;
- check measurements and condition notes carefully;
- provide accurate payment and delivery information;
- respond promptly if we need delivery or order information;
- return items safely and securely where a return has been approved;
- not make false, abusive or fraudulent claims.
We reserve the right to refuse future orders from buyers who abuse our policies, make fraudulent claims, repeatedly fail to collect parcels, or behave abusively.
11. Safe place, neighbour and collection point delivery
If you request delivery to a safe place, neighbour, parcel shop, locker or other alternative location, this is treated as your nominated delivery place.
Once the courier confirms delivery to your nominated place, we may treat the order as delivered unless there is clear evidence of courier error.
12. International orders
International shipping may be available on request.
Buyers outside the UK are responsible for any customs duties, import VAT, taxes, fees or handling charges applied by their country.
Threads Uncovered is not responsible for delays caused by customs, border checks or international postal services.
13. Platform purchases
Where you purchase through Depop, Vinted, Instagram, PayPal, or another third-party platform, that platform’s own rules, fees and dispute processes may also apply.
Nothing in these terms removes your statutory rights.
If there is a conflict between these terms and a platform’s mandatory rules, the platform’s rules may apply to that transaction.
14. Content and images
All photos, videos, logos, branding, captions and written content created by Threads Uncovered belong to Threads Uncovered unless stated otherwise.
You may not copy, reuse, repost or commercially use our content without permission.
15. Resale
You may resell items purchased from Threads Uncovered.
However, you may not reuse our photos, descriptions, branding or content for resale listings without permission.
16. Liability
We are responsible for losses that are a foreseeable result of us breaching these terms or failing to use reasonable care and skill.
We are not responsible for:
- losses caused by incorrect information provided by the buyer;
- delays outside our control;
- indirect or unexpected losses;
- loss of profit, business, income or opportunity;
- normal wear and tear after delivery;
- damage caused by misuse, washing, alteration or improper care after delivery.
Nothing in these terms limits or excludes liability where it would be unlawful to do so, including your statutory consumer rights.
17. Care of items
Unless stated otherwise, buyers are responsible for checking care labels and caring for items appropriately after delivery.
Threads Uncovered is not responsible for damage caused by washing, drying, ironing, dry cleaning, alterations or wear after the item has been delivered.
For vintage and second-hand items, we recommend gentle washing or professional cleaning where appropriate.
18. Privacy
We will only use your personal information to process orders, arrange delivery, communicate with you, manage returns, and meet legal or tax obligations.
Where you purchase through a third-party platform, that platform’s privacy policy will also apply.
19. Changes to these terms
We may update these Terms of Service from time to time.
The terms that apply to your order will be the terms in place at the time you purchased.
20. Governing law
These terms are governed by the laws of England and Wales, unless mandatory consumer protection laws in your location require otherwise.
21. Contact
For questions, returns or order issues, contact Threads Uncovered at:
sales@threadsuncovered.com